General fault maintenance and remote fault diagnosis
After receiving the user’s service request, we will judge the user’s fault and problem analysis and judgment, and assist in solving the problem. When the telephone support service cannot solve the equipment failure problem, or when telephone technical support is provided, remote support services will be implemented as needed and with the consent of the user. In the process of remote technical support, remote fault diagnosis of faulty equipment is carried out through the network and solutions to the problems are proposed. Remote troubleshooting can significantly reduce the time it takes to repair faulty equipment.
Urgent on-site repair of emergency or special faults
The maintenance support center is equipped with communication equipment, laptop computers and necessary tooling and instruments. The center’s technical support engineers can arrive at the site within a short period of time to provide services to users. At the same time, the support center has a spare parts warehouse, which can provide spare parts services at any time according to user requirements or actual needs for equipment maintenance. In emergency on-site maintenance services, we will organize a team of technical experts who can provide paid on-site services according to the needs of the site.
Support and supply guarantee for the purchase of spare parts
It has a spare parts warehouse and a technical support center to promptly respond to Party A’s spare parts service requests. The center can provide comprehensive spare parts support services including hardware replacement, spare parts distribution, software upgrades, etc.
Equipment maintenance services and other necessary technical services
During the warranty period, users should send trained and qualified personnel to perform maintenance operations on the equipment in accordance with the maintenance manual. If there is a problem with the correct use of the equipment, we will be responsible for replacing the defective equipment and software free of charge. If the equipment is damaged due to irresistible reasons such as fire, flood, magnetic intrusion, strong lightning strike, strong electricity, riot, man-made sabotage, etc., we will be responsible for paid repairs, and the user must bear the cost of repair materials and door-to-door travel expenses. After the warranty period expires, we guarantee to continue to provide repairs and maintenance for the equipment, and the user shall bear the corresponding costs. If you have any problems with your device, please feel free to contact our support center and we will promptly arrange relevant personnel to assist you. Your satisfaction with products and services is our long-term pursuit.